CONSULTATIONS

• Risk Management/Loss Control Program
1. Risk Assessment
2. Staff Recruitment and Retention
3. Facility Admissions Process
4. Physician Credentialing
5. Fall Prevention
6. Grievance/Complaint investigation policy and procedure
7. Customer Service
8. Care Planning Process
9. Maintenance of Contract Services
10. Arbitration Agreements
11. Service Agreements
12. Abuse, Neglect and Misappropriation policy and procedure
• Claims Management
1. Incident reporting system
2. Incident monitoring and incident medical charting
3. Incident trending and tracking system
4. Incident investigation system
5. Damage control techniques
6. Employee Confidentiality Management
• Total Quality Improvement Program Development
1. Effective Quality Assurance Plan/Program
2. Integrating QA/QI and Risk Management
• Peer Review/Mock Surveys
1. Survey Compliance
2. Survey Preparedness
3. Survey Deficiency Tracking
• Medical Record Services
1. Documentation Practices
2. Medical Record policies and procedures
3. Guidance for Medical Record Consultants
4. Release of Information policy and procedures
• Educational Services
1. Inservice Training
2. Video Library
3. Skilled Nursing and Assisted Living Resources
4. Seminars
5. Certified Quality and Risk Management Specialist program
• Dementia Training
1. Certified DETA Trainer
2. Behavior Management
3. Understanding Behaviors of Nursing Home Residents