Martha Lee Acker, CRM, CIC, CHSP - Vice President of Robinson-Adams Insurance, Inc. and Executive Director of Health Care Risk Management Services. Martha completed the Insurance Studies Program at Calhoun Community College in 1983. In 1988, received the Certified Insurance Counselor designation. In 1997, received Certified HealthCare Safety Professional designation through Faulkner Community College and the Board of Certified Healthcare Safety Management. Received Certified Risk Manager designation in 1999 through Certified Risk Managers International, an organization affiliated with The National Alliance for Insurance Education & Research. Martha successfully completed the Health Care Risk Management Certificate Program through the American Society for Healthcare Risk Management (ASHRM), a program of the American Hospital Association and Temple University. Martha is a licensed property and casualty insurance agent in approximately thirty-five states, a surplus lines insurance broker and manages a Captive Insurance Company for Long Term Care Facilities.
(205) 414-6192 | macker@robinsonadams.com

Russell K. Crouch - Assistant Director of Health Care Risk Management Services. Russ graduated from the University of Alabama in 1980 with a BS degree in Business Administration and Banking. From 1980 -1987 he was a Premium Accounting Administrator with a national insurance company, then a Reinsurance Underwriter. He managed the Marketing Department and Insurance Operations from 1990 - 1999 for a national insurance company. From 1999 - 2006 he was Vice President of that company's Reinsurance Department and Insurance Operations. He also provided litigation support to the company's General Counsel and helped place the corporate insurance. Russ joined Robinson Adams as the Assistant Director of Health Care.
(205) 414-1390 | rcrouch@robinsonadams.com

Michelle Skaggs, RHIA, CHSP - Director of Risk Management/Loss Control for Healthcare Risk Management Services, a division of Robinson-Adams Insurance. Michelle holds a Bachelors of Science Degree in Health Information Management from the University of Alabama in Birmingham. She has many years of experience in Risk Management, Quality Assurance and Health Information Management in the Long Term Care and Acute Care health settings. She provides Risk Management and Loss Control direction for a staff of experienced Risk Management/Loss Control Consultants for approximately 150 nursing homes and assisted living facilities. Michelle is a member of the Alabama and American Health Information Management Associations.
(205) 414-2647 | mskaggs@robinsonadams.com

Joy Cornelius, ADC, CEA, is a consultant in Risk Management/Loss Control for Healthcare Risk Management Services, a division of Robinson-Adams Insurance. Joy is a Certified Activity Professional and holds certifications in various other areas. She has many years experience in Long Term Care. She has held numerous positions on both State and National Boards of Directors. Joy works with the Risk Management/ Loss control team to provide education, review Quality Assurance systems and processes to assist with regulatory compliance and minimize facility exposure risks and provide consultation to nursing facilities to improve their residents' quality of care and quality of life. Joy is currently the President of the Alliance for Long Term Care Quality Improvement and directs the training for the Certified Quality and Risk Management Specialist (CQRMS). She also provides continuing education related to Risk Management in several states.
(205) 414-6161 | jcornelius@robinsonadams.com

Angela Exford, RN, RMC, CLNC, is a Risk Management/ Loss Control Consultant for the Healthcare Risk Management Services Division of Robinson- Adams Insurance. She provides consultations to nursing facilities to improve quality of care, assist with regulatory compliance and to minimize facility risks and exposures. Angela is a graduate of Troy University of Montgomery’s Nursing Program, where she earned her degree as a Registered Nurse. She is credentialed as a Resident Assessment Coordinator and certified as a Risk Management and Legal Nurse Consultant. She has over twenty years of Long Term Care experience and held various positions including Staff Development Coordinator, Unit Manager, PPS/MDS Coordinator, Director of Nursing, and Floor Administrator.
(205) 414-6189 | aexford@robinsonadams.com

Gerry Gilbert is a Producer in the Health Care Division of Robinson- Adams. He has an undergraduate degree from Samford University and an MBA from Rockhurst University with a double concentration in Healthcare Management and Finance. Before joining Robinson-Adams, Gerry spent 10 years specializing in solutions for the unique and challenging insurance exposures of the Health Care Industry. Gerry’s main focus is to provide property & casualty insurance solutions for senior living communities and other segments of the Health Care industry.
(205) 414-6184 | ggilbert@robinsonadams.com

Nancy Lee - Loss Control Support Responsibilities include inputting data, particularly dealing with Total Quality Improvement Reports. These reports are reviewed and generated to various people and facilities. She also assists underwriting and account managers in various duties.
(205) 414-6169 | nlee@robinsonadams.com

Taylor Mullins is the Assistant Associated Long Term Care Program Manager and Assistant to Martha Acker, Executive Director of Health Care Risk Management. She joined Robinson Adams in 2007 as a Fraud Claims Investigator for Auction Insurance Agency and now works in the Health Care Division of Robinson Adams. Taylor graduated from Samford University in 2007 with a BA degree in Language and World Trade.
(205) 414-1391 | tmullins@robinsonadams.com

Joyce Quinnelly, RN, NHA, is a Risk Management Consultant for Risk Management Services, a Division of Robinson-Adams Insurance, Inc. She is a Registered Nurse, Licensed Nursing Home Administrator and Certified Quality Risk Management Specialist. Joyce provides risk management services to nursing homes and assisted living facilities and other clients of the Healthcare Division. Joyce attended The University of Montevallo, Faulkner University, and holds an Associates of Science Degree in Nursing. She began her career in long term care in 1972 and has worked in an administrative capacity in the Birmingham medical community since that time.
(205) 414-6185 | jquinnelly@robinsonadams.com

Tess Simons, BSN, RN, LNCC, is a consultant in Risk Management/Loss Control for Healthcare Risk Management Services, a division of Robinson-Adams Insurance. Tess holds a Bachelor of Science Degree in Nursing from the University of Bellarmine College in Louisville, Kentucky. Tess was certified for ten years as a nurse consultant/inspector with the Commonwealth of Kentucky and the Alabama Department of Public Health to inspect nursing homes, assisted living facilities, hospitals, hospice, and mental health facilities. She provides Risk Management and Loss Control to ensure that regulatory and nursing issues are in compliance. Tess is a Certified Quality Risk Management Specialist and a Legal Nurse Consultant. Tess is a member of Team Alabama for the U.S Transplant Games.
(205) 414-2646 | tsimons@robinsonadams.com

Sara Smith is the Director of Accounting and Finance Operations and is a cum laude graduate of the University of Alabama with a BSBA degree in Accounting. She is a Certified Public Accountant and a past member of the University of Alabama Culverhouse School of Accountancy Professional Advisory Board. Sara joined Robinson-Adams after having previously worked in public accounting for over eleven years.
(205) 414-6192 | ssmith@robinsonadams.com